What to Ask Before You Hire a Locksmith
Finding yourself in a lockout situation or in need of a lock repair can be stressful. In a rush, it’s tempting to simply call the first locksmith that appears in an online search. However, not all locksmiths are created equal. Taking a few moments to ask the right questions can save you from poor workmanship, inflated prices, and even potential security risks. Here’s a comprehensive guide on what you should ask a locksmith before they begin any work.
Are You Insured and Qualified?
This is arguably the most crucial question you can ask. A reputable locksmith should be able to provide proof of both public liability insurance and a relevant qualification. Public liability insurance protects you and your property in case of accidental damage during the job, such as damage to your uPVC door frame or a broken window. A qualification or a license, like those from accredited bodies, shows that the locksmith has received professional training in various security systems, including anti-snap locks and multi-point locking mechanisms. If they can’t provide proof, it’s a major red flag.
Can You Provide a Firm Quote Before Starting?
An honest locksmith will always provide a clear, written quote before any work begins. This should cover the cost of labour, parts (such as a new Euro cylinder lock or a mortice lock), and any other potential fees. Be wary of locksmiths who give a vague “starting from” price over the phone, especially for an emergency lockout. This is often a classic bait-and-switch tactic where the final bill is much higher than the initial estimate. Always confirm that the quote is fixed and includes all charges, so there are no surprises when it comes time to pay.
Here’s what a clear quote should include:
- Labour Costs: The hourly rate or a fixed price for the service.
- Parts: A breakdown of the cost for any new locks, cylinders, or parts.
- Call-Out Fee: If applicable, this should be clearly stated upfront.
- VAT: Ensure the price includes or clearly states any applicable taxes.
What's Your Estimated Time of Arrival?
When you’re locked out, time is of the essence. A professional locksmith should be able to give you a realistic and reliable estimated time of arrival (ETA). They should also have the tools and parts needed to complete the job on the spot. For example, they should carry a variety of high-security locks and common parts for uPVC door repairs. If they can’t give you a clear timeframe or have to make multiple trips to a supplier, it could be a sign of inexperience or disorganization.
Do You Offer a Guarantee on Your Work?
Quality locksmiths stand by their work. Before you give them the go-ahead, ask if they provide a guarantee or warranty on both their labour and the products they install. This provides peace of mind that if an issue arises with your new lock installation or lock repair, they will return to fix it free of charge. A guarantee is a strong indicator of a company’s confidence in their craftsmanship and the quality of their parts.
What Identification Can You Provide?
Finally, always ask for identification upon their arrival. A reputable locksmith will be happy to show you their company ID and possibly a registration or accreditation card. This simple step ensures you know exactly who you are letting into your home. It’s also a good practice to verify their information by calling the company number listed on their website or marketing materials. This small action is a crucial part of personal security and can help prevent scams.
